THIS PAGE WAS LAST UPDATED: 24TH NOVEMBER 2021
I am committed to safeguarding the privacy of my website visitors; this policy sets out how I will treat your personal information.
When you visit my website, I collect standard internet log information and details of visitor behaviour patterns. This includes your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation. I do not associate these data with any personally identifying data from any source.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owner(s) of the site.
Your personal information
I collect information relating to any transactions carried out between you and me on or in relation to my website, including information relating to any purchases you make of my services.
If you choose to register as a client of Joyous Journeys, I will hold information that you register with for the purpose of personal notes about your sessions, as well as for the purpose of subscribing to my website services, email notifications and/or newsletters if you choose to receive them. This information includes your name, address, telephone and mobile phone number, date of birth, email address and any other information you choose to share with me.
I may use your personal information to:
(a) administer the website
(b) improve your browsing experience by personalising the website
(c) enable your use of the services available on the website
(d) send to you goods purchased via the website, and supply to you services purchased via the website
(e) send statements and invoices to you, and collect payments from you
(f) send you general (non-marketing) commercial communications
(g) send you email notifications which you have specifically requested
(h) send to you my newsletter and other marketing communications relating to my business which I think may be of interest to you by email or similar technology (you can inform me at any time if you no longer require marketing communications by unsubscribing from my newsletter/email list)
(i) provide third parties with statistical information about my users – but this information will not be used to identify any individual user – and
(j) deal with enquiries and complaints made by or about you relating to my website.
Where you submit personal information for publication on my website, I will publish and otherwise use that information in accordance with the license you grant to me.
I will not without your express consent provide your personal information to any third parties for the purpose of direct marketing or any other purpose.
If you choose to book your appointments (for therapy sessions, circles and retreats) using the booking system on my website, Acuity Scheduling, your information may be used in the same way as stated above, complying with the GDPR legislation from 25 May 2018.
In addition, I may disclose your personal information:
(a) to the extent that I am required to do so by law
(b) in connection with any legal proceedings or prospective legal proceedings
(c) in order to establish, exercise or defend my legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk), and
(d) to any person who I reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in my reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Security of your personal information
I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Of course, data transmission over the internet is inherently insecure, and I cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. I will not ask personally for your password – but it will of course be requested when you log in to my website (in May 2018, this function isn’t part of my website, but it may be in the future).
You may instruct me to provide you with any personal information I hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, I will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
I may withhold such personal information to the extent permitted by law.
You may instruct me not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to my use of your personal information for marketing purposes, or I will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
My website contains links to other websites. I am not responsible for the privacy policies or practices of third-party websites.
Please let me know if the personal information that I hold about you needs to be corrected or updated.
SPECIFIC TO KAJABI (my website is hosted by Kajabi)
Joyous Journeys (the “Company”) respects the privacy concerns of the users of its website, www.kajabi.com and the services provided therein (the “Site”). The Company thus provides this privacy statement to explain what information is gathered during a visit to the Site and how such information may be used.
Use of Information: As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.
The Site’s various mailing lists, downloads, special offers, contests, registration forms, and surveys may request that you give us contact information such as your name, mailing and/or e-mail address, demographic information such as your age and gender, and personal preference information such as your preferred software and interests. Information submitted at the time of submission will be used by the Company only as necessary for our legitimate business interests, including without limitation the improvement of our products, services and the contents of the Site. The Company may also share such information with our business and promotional partners to further those interests. Personally identifiable information is never sold or leased to any third parties. With your permission, we may use your contact information to send you information about our company and products. You may always opt-out of receiving future mailings as provided below. The Company does not store any credit card information it may receive in regard to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.
The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Site, or anyone else that could be harmed by such activities.
The Company may also be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Children Age 16 and Under: The Company recognises the special obligation to protect personally identifiable information obtained from children age 16 and under. AS SUCH, IF YOU ARE 16 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If the Company discovers that a child age 16 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.
Kajabi nonetheless encourages parents to go online with their children. Here are a few tips to help make a child’s online experience safer:
- Teach children never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
- Know the sites your children are visiting and which sites are appropriate.
- Look for Website privacy policies. Know how your child’s information is treated.
- Check out the FTC’s site for more tips on protecting children's privacy online
Kajabi uses the following cookies on the Site:
|_kjb_session||Kajabi session cookie||Tracks your active admin session so you don't need to re-login|
|kjba||Kajabi affiliate token||Tracks which affiliate has referred an offer purchase|
|_abv||Admin bar hidden||Tracks whether the user wishes their admin previewing bar to be hidden|
Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
Bulletin Boards and Chat Areas: Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.
Choice/Opt-out: The Site may provide you the opportunity to opt in to receive communications from us at the point where we request information about you. You always have the option of removing your name from any e-mail list in order to discontinue any such future communications. In order to ensure immediate removal from any list, please follow the specific instructions set forth within the communications you receive from the Company which you no longer wish to receive. If you are unsuccessful in completing the instructions specified in any such communication, please e-mail us at [email protected], including a copy of the undesired email attached to the request, and state you wish to be removed from the mailing list.
Transfer of Information Across National Borders: Our site and various information we collect are operated on servers located in various jurisdictions, including the United States. When you access or use the Site and/or our services, personal information about you may be transferred outside the country in which you are situated to these other locations. The Company’s policies ensure that such personal information is protected to the same standard when processed by any Company entity or office around the world. We also ensure that appropriate contracts containing standard data protection clauses approved by the European Commission to protect that information and the rights of individuals are in place with any and all third-party service providers we may use.
Your Access to and Control Over Your Personally Identifiable Information: At any time, but only once per calendar year, or as otherwise required under applicable law, users may contact Company to review the personally identifiable information that Company has collected about you. If you discover any errors, please notify Company and the information will be corrected. To review the personally identifiable information that company has collected about you, please send an email to [email protected]joyousjourneys.uk with the subject line: “Personal information review request.” Users may also request that Company delete a user account(s) or, if you have not established a user account, your email address, and any related data at any time. If you wish to delete your user account(s), please email us at firstname.lastname@example.org with the words “Delete account” in the subject line. If you do not have a user account and wish to delete your email address or other personally identifiable information that you might have provided through your use of the Site, please email us at email@example.com with the words “Delete my information” in the subject line.
You may also choose to confirm that the Company does not use your personal information in certain ways and/or to otherwise “opt out” of certain uses of that personal information, including without limitation (i) when your personal may used to be disclosed to a third party unrelated to the Company and/or parties directly related to providing your Services and/or (ii) when your personal information may be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorised by you.
If you wish to limit your personal data in either such way, or have other questions about how the Company may use your personal data, please contact us at firstname.lastname@example.org with the words “Privacy request” in the subject line.
Contact Information for Complaints or Concerns: If you have any complaints or concerns about the Company or about this privacy statement, please contact us at email@example.com.
Information provided by you via general e-mail inquiries to the Company such as your e-mail address is used only to respond to your inquiries in the ordinary course of business, and is never shared with third parties.
If you are a resident of the EU and have an unresolved data privacy concern or personal information collection, use, or disclosure concern, you may file a complaint/inquiry with us at firstname.lastname@example.org.
Security/How Your Personally Identifiable Information Is Protected: Security for all personally identifiable information is extremely important to us. We have implemented technical, administrative and physical security measures to attempt to protect your personally identifiable information from unauthorized access and improper use. We also protect your personally identifiable information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We continually review all such measures and update them when appropriate. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to Company, you accept that you do so at your own risk.
HOSTING, TRAFFIC OPTIMISATION AND DISTRIBUTION
Cookie Info Script applications and data are hosted using third party hosting services provided by Amazon Web Services (AWS). AWS delivers an industry-leading network of state-of-the-art data centers located around the world, including in the United States of America and Australia. Like Cookie Info Script, helping to protect the confidentiality, integrity, and availability of customer data is of the utmost importance to AWS, as is maintaining customer trust and confidence. AWS are certified to the US-EU Safe Harbor Principles and, in compliance with the US-EU Safe Harbor Onward Transfer Principles, act as our agent with regard to data privacy. For more details of AWS's privacy and security processes, please visit http://aws.amazon.com/privacy/ and http://aws.amazon.com/security/.
We use Cloudflare for static content distribution. This service allows the Website to distribute content using servers located across different countries and to optimize performance. Which anonymous data is processed depends on the characteristics and the way Cloudflare is implemented. Their function is to filter communications between the Website and the User’s browser. Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain anonymous user information are transferred. For more information on CloudFlare, please visit their website: https://www.cloudflare.com/security-policy.